Terms of service

These Terms of Service apply to this website and advisory services supplied by Vantrex Global OÜ. They apply to business customers and to individual consumers. Mandatory consumer rights remain unaffected.

If a proposal, statement of work or other written agreement conflicts with these terms, the specifically agreed written terms take priority for that engagement.

Submitting an enquiry or clicking an order button is a request for information and does not by itself create a contract or payment obligation. Our team will review the request and contact you to confirm the service, scope, deliverables, timing, price and any information required from you.

A contract is formed only when the parties agree the applicable written scope or proposal and we issue or otherwise confirm the invoice or order. We may decline a request where we lack capacity, the service is unsuitable, required information is unavailable or accepting it would create a legal, ethical or operational risk.

Our services provide independent analysis, advisory work and practical business deliverables. The description of each service explains its standard contents. Specific deliverables may vary with the scope and complexity of the engagement, and the final scope is confirmed before work begins.

Dates shown in a service description or proposal are estimates unless expressly stated to be fixed. Delivery depends on timely access to accurate information, decisions and feedback from the client. Agreed changes to scope may change the price and delivery date.

Our work supports business decision-making but does not guarantee revenue, profit, funding, market entry, regulatory approval or any other particular outcome. Unless expressly agreed in writing, our services are not legal, tax, audit, investment or regulated financial advice.

You must provide accurate and complete information, identify any material restrictions or deadlines, obtain permission to share information supplied to us, and respond within the time reasonably required for delivery. You remain responsible for business decisions and for checking that implementation complies with the laws and professional requirements applicable to you.

Vantrex Global does not hold or receive client money for custody, transfer, investment or management, and does not execute payments on behalf of clients. Amounts paid to us are solely fees for our own advisory services.

We do not provide investment management, broker loans or investments, arrange financing, conduct statutory audits, or provide regulated legal, tax or financial services.

Our financial strategy, budgeting, management accounting and pitch deck services are business advisory services only. Clients remain responsible for obtaining regulated or professionally reserved advice from an appropriately authorised adviser where required.

Prices displayed on the website are the standard prices for the stated service and unit. The final price, currency, tax treatment, payment schedule and scope are confirmed before the contract is formed. Any additional work requires written agreement.

Payment is made by invoice. After receiving your request, our team will contact you and provide the invoice and payment instructions once the scope is confirmed. Unless the invoice or written agreement states otherwise, work begins only after cleared payment has been received and any applicable consumer withdrawal requirements have been addressed.

You are responsible for providing correct billing details and paying any bank charges imposed by your own bank. If an invoice is overdue, we may pause work after giving reasonable notice. Statutory rights and remedies relating to late payment remain available where applicable.

If you are an EEA consumer purchasing a service at a distance, you generally have 14 days from the conclusion of the contract to withdraw without giving a reason. Details of how to exercise this right are set out in our Refund and Cancellation Policy.

If you expressly ask us to begin during the withdrawal period, you may be required to pay a proportionate amount for work performed before you withdraw. If the service is fully performed during that period following your express request and acknowledgement, the statutory right of withdrawal may be lost. We will obtain any legally required request or acknowledgement separately.

Read the Refund and Cancellation Policy

Each party must take reasonable care to protect confidential information received from the other and use it only for the engagement. This does not apply to information that is public through no breach, was lawfully known already, is received lawfully from another source, is independently developed, or must be disclosed by law.

We retain ownership of our pre-existing methods, templates, know-how, tools and general materials. Once all applicable invoices are paid, you may use the final deliverables for the internal business or personal purpose agreed for the engagement.

Unless expressly agreed otherwise, you may not resell, license, publish or distribute our deliverables as a standalone product, remove ownership notices, or represent our materials as your own work. You retain ownership of materials you provide and grant us permission to use them as necessary to perform the service.

You must not attempt unauthorised access, disrupt the website, introduce malicious code, scrape the site in a harmful or excessive way, infringe another person's rights, submit unlawful content or use the website deceptively. We may restrict access where reasonably necessary to protect the website, our users or our business.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or mandatory consumer rights. Any engagement-specific allocation or limit of liability will be stated in the written agreement and interpreted under applicable law.

To the extent permitted by law, we are not responsible for losses caused by inaccurate or incomplete client information, decisions made contrary to our stated assumptions, unauthorised changes to deliverables, third-party acts or systems, or events beyond reasonable control.

Either party may terminate an engagement as permitted by the written agreement or applicable law. We may suspend or terminate work for material non-payment, unlawful instructions, abusive conduct, failure to provide essential information, a serious conflict of interest or another material breach that is not remedied after reasonable notice where a remedy is possible.

On termination, you must pay for work properly completed and approved non-recoverable costs incurred up to the termination date, subject to mandatory consumer rights. We will provide any completed deliverables covered by amounts paid or due, unless withholding them is permitted by the written agreement or law.

These terms and our services are governed by the laws of Estonia. Courts in Estonia have jurisdiction, except that a consumer retains any mandatory protections and right to bring proceedings available under the law of the country where the consumer habitually resides.

Please contact privacy@vantrexglobal.xyz first so we can try to resolve a concern in good faith. An Estonian consumer may also contact the Consumer Disputes Committee operating through the Estonian Consumer Protection and Technical Regulatory Authority.

We may update the website terms for future use and future engagements. Changes do not alter an existing agreed engagement unless both parties agree or the change is required by law.